The book features a self-access approach, allowing students who may not have time to attend classes to work on their own. There’s an introduction for teachers detailing ways of using the book in a classroom and ten units covering language presentation and comprehension work, listening for understanding, listening and responding, and writing exercises using letters, faxes, and taking orders. The material is a series of realistic contexts set in a wide variety of countries with realistic recording material exposing students to the accents of different nationalities. The book also features a language syllabus based broadly on specifications of the International Certificate Conference’s English for the Hotel and Catering industry syllabus. Finally, there is an answer key to the exercises together with tape transcripts and a separate grammar summary at the back of the book. Check in Covers the likely situations that front reception staff have to deal with, including bookings by telephone, telex, or fax, checking in and out, room service, complaints, etc.